We offer state of the art services in areas of surgery, diagnostic work, and an in-house laboratory to ensure that all aspects of our customer care meets our high expectations.
We know that pet owners are often busy throughout the day and our simple, effective booking system makes it easy for our customers to pick a time slot that’s most convenient for them.
Consultations are available throughout the day and can be pre-booked using our online booking system. The ability to pre-book appointments online ensures our customers can plan their day around the time slot they’ve chosen and reduces the waiting time that each customer experiences.
An initial appointment will be conducted by one of our experienced veterinary doctors, who will listen to the concerns of the customers, fully assess the pet, and discuss a treatment or management plan that’s suitable. In some situations, further investigations may be required. If this is necessary, they may be completed at the same time as the originally booked appointment or the pet may need to be hospitalized, allowing our highly trained staff to monitor the animal more closely.
IVH boast two advanced operating theaters – one for general surgery and a specialist theater for orthopedic surgery. Both theaters have access to the latest anesthetic machine and monitoring equipment to deliver the best possible outcomes for every surgery that we conduct.
Recovery is an essential part of a pet’s well being post surgery, thus our recovery units are designed to ensure that pets are comfortable and their recovery process is quick and easy. The stainless steel recovery cages come complete with comfy, hygienic vet beds and accessories to get pets on the road to recovery and back with their loved ones.
Diagnosing conditions is an important part of our work at IVH, and we’ve put in place the latest equipment and processes to ensure diagnosis is completed as quickly as possible. We utilize industry leading image diagnostic equipment to achieve results for our customers. Our ultrasound machinery allows our employees to receive an accurate picture of internal organs and make a reliable assessment, removing the need for exploratory surgery, which can bring additional risks and discomfort. In addition, we also use x-ray machinery, including a high-density option, and an endoscope, which is essential for treating avian patients.
Our staff has access to our fully equipped, in-house laboratory capable of handling biochemical, hematological, and immunological parameters, making it quicker and easier to receive a full blood profile in just ten minutes, reducing the time customers need to wait for information and decisions.
Where further investigations are needed, we have established excellent working relationships with laboratories in the USA and Europe, allowing for quick, dependable results to be delivered.
Our facilities offer five separate inpatient wards, all of which are equipped to the highest standards, are well air conditioned, kept spotlessly cleaned, and staffed 24/7 by a dedicated, qualified veterinary assistant. The design and approach to our hospitalization wards aim to ensure that every pet is kept as comfortable and stress free as possible during their time with us.
To minimize the risk of infection and ensure all areas are kept clean, the kennels are made from stainless steel. We also have larger kennels for patients that will be staying for a longer duration, giving them more space to move around, and large walk-in kennels that can comfortably accommodate even the largest breeds of dogs. Dogs also benefit from separate exercise runs to ensure they remain healthy and active during their stay.
To prevent the spread of infectious diseases throughout the hospital, our site also has a dedicated isolation unit separate from the main hospital. This ensures improved health for both the patients that are housed in the isolation unit and those on other wards. The air in the room is ventilated to outside and is divided into separate cat and dog areas to minimize the stress that isolated hospitalized patients experience.
The isolation ward was designed to reduce the need to move patients staying there to keep them as comfortable as possible. As a result, the building also houses dedicated bathing facilities and a ward preparatory area for medical procedures. Our veterinary doctors and assistants have access to drip pumps, ensuring that accurate levels of fluid are administered to each patient’s exact needs.
Committed and fully qualified veterinary assistants also staff the isolation unit 24 hours a day. They always have a full understanding of the condition of each patient in their care, ensuring any potential concerns are raised immediately. As they spend time with each patient, our veterinary assistants also get to know each pet personally, allowing them to deliver exceptional levels of care.